Frequently Asked Questions

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General

What is Offura?

Offura is an online invoicing and admin platform specifically built for Dutch freelancers and small businesses. You manage clients, projects, quotes, invoices and time from one clear environment — without complex software or manuals.

Who is Offura for?

Offura is primarily aimed at self-employed freelancers in the Netherlands, but small businesses with multiple employees can use the platform perfectly well too. The interface is available in Dutch and English.

Do I need accounting knowledge to use Offura?

No. Offura is designed so you can use it without accounting knowledge. Calculations are automatic, invoice numbers are generated automatically and all documents comply with Dutch legal requirements for invoices.

Is there an app for my phone?

Offura works fully through the browser and is optimised for use on smartphones and tablets. You don't need a separate app. Just open login.offura.cloud in your mobile browser.

How do I contact support?

You can reach us by email at support@offura.cloud. On business days we typically respond within 24 hours. PRO users get priority support.

Features

Can my client digitally accept a quote?

Yes. Offura generates a personal acceptance link that you send to your client. The client opens the quote in the browser, reviews the details and clicks “Accept”. After signing, you both receive a confirmation email with the signed PDF.

How do I convert a quote to an invoice?

Once a client has accepted a quote (or you manually mark it as approved), a “Convert to invoice” button appears. All details are carried over — you just need to check and send.

Can I put my own logo and company name on invoices?

Yes. In the settings you upload your company logo once and fill in your business details. After that everything appears automatically on every invoice and quote you create.

Does Offura support foreign currencies?

Offura uses euros as standard currency, matching the Dutch market. Invoices in other currencies are currently not supported.

Can I set up recurring invoices for regular clients?

Yes, with the PRO plan you can set up recurring invoices. Choose a template, the frequency (weekly, monthly, quarterly or yearly) and Offura sends the invoice automatically at the configured time.

Pricing & payment

Is Offura really free to use?

Yes, the FREE plan costs nothing and has no time limit. You can manage up to 3 clients, 1 project and 2 invoices and 2 quotes per month. No credit card required when signing up.

How do I pay for a paid plan?

You can pay via iDEAL, credit card or bank transfer. Payment is annual and in advance. After successful payment you immediately receive an invoice by email to keep for your records.

Can I upgrade from FREE to STARTER or PRO?

Yes, at any time. Log into your account, go to Settings and choose your desired plan. The upgrade takes effect immediately and new features are available right away.

What happens when I cancel my subscription?

Your subscription continues until the end of the paid period. After that you automatically return to the FREE plan. All existing data — clients, invoices, quotes — remains accessible, but you cannot create new documents beyond the FREE limits.

Privacy & security

Is my data and my clients' data safe?

Absolutely. Offura stores all data in the European Union on secure servers. Connections are encrypted via HTTPS. We use strong access controls and regular backups. Your data is never sold or shared with third parties.

Is Offura GDPR-compliant?

Yes. Offura is fully compliant with the General Data Protection Regulation (GDPR). As a user you are the data controller for your clients' data; Offura acts as the data processor. Read our privacy policy for full details.

Can I delete my account and data?

Yes. You can cancel and request deletion of your account at any time via support@offura.cloud. We delete all personal data within 30 days of your request, unless legal retention obligations apply.

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